The Watchmakers Code
I will not knowingly mislead, deceive or defraud the public.
I will not advertise in any manner that is untruthful or misleading.
I will not knowingly represent a timepiece to have been overhauled unless it has been properly cleaned and regulated.
I will not knowingly represent to the public that certain parts are required for a timepiece which are actually unnecessary in the repair to be performed.
I agree that it is unethical to perform any unworkmanlike or unskilled timepiece repairs.
I agree to conduct myself in my business in such a manner as will reflect credit to myself, my fellow professionals, and the entire industry.
One Year Common Sense™ Warranty
Watch Repairs USA warranty obligations are limited to the terms set forth below: Watch Repairs USA warrants this hardware product against defects in materials and workmanship for a period of 1 YEAR from the date of original purchase or repair. If a defect exists, at its option Watch Repairs USA will (1) repair the product at no charge, using new or refurbished replacement parts, or (2) refund the purchase price of the product. A replacement product/part assumes the remaining warranty of the original product or 1 Year from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Watch Repairs USA's property.
EXCLUSIONS AND LIMITATIONS
This warranty applies to work performed by us only. If the watch casing is opened during the one year period, the warranty will be voided. Case, parts, crystals, winding and setting parts are not covered, nor are electric parts. Water damage is also not covered in this warranty unless the timepiece is pressure certified by us. Keep in mind that water resistancy is not a permanent condition, as the gaskets inside the watch are subject to deterioration over time.
The Limited Warranty does not apply to any non-Watch Repairs USA hardware products or any software, even if packaged or sold with Watch Repairs USA hardware. Non-Watch Repairs USA manufacturers, suppliers, or publishers may provide their own warranties. Watch Repairs USA and its Authorized Service Providers are not liable for any damage to or loss of any programs, data, or other information stored on any media, or any non-Watch Repairs USA product or part not covered by this warranty. Recovery of user data are not covered under this Limited Warranty. This warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or non-Watch Repairs USA products; (b) to damage caused by service (including upgrades and expansions) performed by anyone who is not an Watch Repairs USA Authorized Service Provider; (c) to a product or a part that has been modified without the written permission of Watch Repairs USA; or (d) if any Watch Repairs USA serial number has been removed or defaced.
OBTAINING WARRANTY SERVICE
When you contact the Watch Repairs USA, you will be asked to furnish your name, address, telephone number, and proof of the original receipt containing a description of the work done, and the appropriate serial number(s).
"You did a great, fantastic and wonderful job!! I could have not have asked for any more. At first I was a little skeptical, but as I went through the process, I became more and more comfortable. My watches look great, better than they looked the first day I bought them, back in 1971. I cannot think of anything that could improve the process or the excellent service that you provide, so keep doing what you do best and I guarantee your customers will continue to return."James
"It appears the work you performed on my Citizen watch was worth the wait and expense. The world time function was not working properly before sending and now it works perfectly. I'm particularly happy with the workmanship and quality of the replaced crystal. I was apprehensive about mailing the watch in the beginning, but after receiving the watch in good repair, I would certainly recommend your services to others."Mike
"I could not be more happy with your service. I will not trust my watch to any local shops but will contact you for service. I especially appreciated your frequent contact with me regarding the status of my watch. On a scale of 1 to 10, with 10 being the highest satisfaction, I rate your service an 11."Donald
"I thank you very much for the timely repairs of my watch. I was very pleased with the updated correspondence and the fact that I could check on the status of the watch at any time. I have had an entirely different experience with another watch firm so I was skeptical about sending a watch in for repairs. Your service put my mind at ease as you showed the professionalism that a lot of companies don't have. A fancy web site is one thing, but to follow through with what you say you are going to do is another. Thank you again and I will certainly not only utilize your services for any other watch repairs that I have but will recommend you to friends and relatives as well."LLoyd