Frequently Asked Questions

We have made it easy and seamless to send in your watch for a free estimate. Simply go to our home page and click the big blue “Get Started” button. The on-screen instructions will guide you through the rest of the way. If you have any trouble with the signup process, do not hesistate to contact us.

The day we receive your watch, we notify you that it has arrived safely. Next, it is processed, photographed, and categorized for the proper diagnosis. Estimates can take as few as two days from the time it arrives. However, there are times we may need to reach out to the manufacturer to find availability and pricing of necessary parts. This can add some time to the estimation process. The moment we have all the answers, we dispatch a formal estimate to your email, with a follow up phone call if requested.

The answer to this question varies based on the type of watch, as well as the type of repair. A simple battery replacement can be turned around in less than a day, while a vintage restoration of a century old pocket watch can take several months. We do our best to give an indication of the length of time required in the estimate when it is sent out. Parts on order can add another layer of uncertainty to the timeline.

If possible, we can do our best to accomodate any special time requirements. Realistic expectations are important, so we will let you know up front if we cannot meet your speicific time requirements. An old saying in watch repair is “Good work takes time”.

At this time, Watch Repairs USA is set up in a secure office environment. Because of this, we cannot accomodate walk in customers. We apologize for the inconvenience.

Watch Repairs USA has been in operation since 2007. Recent developments in computing and acceptance of the web have allowed our unique business model to become possible. However, our team of watch repair professionals has been in the business far longer. The combined experience of our watchmaking team alone is over 100 years.

We require our watchmakers to review every repair so that we can be confident in providing you with an accurate estimate. Beware of companies that give estimates over the phone or email without seeing the watch. You may find that they come back to you and tell you the repair is more complicated or expensive than expected.

We have constructed an entire page dedicated to packing up your watch.

Absolutely. Our system is designed to handle more than one watch per repair request. Simply notate any additional watches you are sending in on the packing slip, and we will alter our records once the extra watch(es) arrive.

On the way to us (if you choose the free shipping option), the watch is insured though UPS Capital for the amount you specify during signup. On the outbound, our policy covers all outgoing packages. Coverage is limited to the lesser of the replacement value and amount specified (minus repair costs) on the inbound. Outbound, coverage extends to the lesser of the replacement value and amount specified.

We do not send out shipping boxes, because we believe the easiest shipping method is to print out a prepaid label, and tape it to a box that you may have on hand. We are continually surprised by the clever ways in which people have re-purposed used boxes to ship their watch to us.

Yes. We handle international customers frequently. The only difference is that we cannot offer the free inbound shipping. Please sign up on the home page and generate a repair number. Then, send in your watch using the lowest possible customs value as “returned mechandise”. This saves us on any extra fees.

Absolutely. Simply contact us and let us know, we will be happy to mail out a copy of the shipping forms for your convenience.

We accept all major credit cards, as well as paypal, and check / money order.

We are strictly a repair services company, and do not sell parts.

Should you wish to decline the estimate, you are only responsible for return shipping, which is based on UPS Ground insured residential rates.