Track a repair

(847) 485-7474 · Mon to Fri, 8am to 4pm CT

OVER 380,000 CUSTOMERS SINCE 2007!

Restore Excellenceto your Timepiece.

Swiss trained watchmakers. Free insured shipping and estimates.

Or see how it works first

Already sent your watch? Track your repair →

Sending 5 or more watches? Contact us →

  • Free estimate
  • Free insured UPS label
  • 1-year warranty

Find your brand

We repair more than 1,000 brands, including vintage and pocket watches.

Don't see your brand? See all 1,000+ brands →

  • 380,000+

    Customers since 2007

  • 1,000+

    Brands serviced

  • 100+ yrs

    Combined watchmaker experience

  • 1-year

    Warranty on every repair

Why should you send your watch to us?

You don't have to figure anything out yourself. We send the label, we inspect the watch, and nothing is repaired until you say yes.

Read our packing guide →
  1. 01

    Start your repair

    Tell us your watch’s brand and what’s wrong. It only takes a few minutes.
  2. 02

    Get your free label

    We email a prepaid, insured UPS shipping label.
  3. 03

    Send your watch

    Pack it securely and drop it off at any UPS location.
  4. 04

    We inspect it

    A watchmaker assesses it and sends you a written estimate.
  5. 05No obligation

    You decide

    Approve the repair, or we simply send it back.

No payment details needed.

Sending 5 or more watches? Contact us →

No obligation

You're never locked into a repair.

Send your watch in, let our watchmakers inspect it, and we'll send you an estimate before any work begins. If you decide not to go ahead, we send your watch back.

  • Insured shipping to usFREE
  • Inspection and estimateFREE
  • The repair itselfONLY IF YOU APPROVE
  • Decide not to repair?RETURN SHIPPING ONLY*

What you'll receive

  1. 01A written estimate itemizing the work your watch needs
  2. 02A person you can call with questions before deciding
  3. 03Time to decide, no work starts without your approval

You can always provide your own prepaid label. We don't make money shipping back a watch you chose not to repair.

Pricing

Want to know what your repair will cost?

The honest answer is: it depends on your watch. Two watches with the same symptom can need very different work, it's like asking a mechanic to price a repair over the phone. The accurate way is to let a watchmaker look at it. That part is free.

RepairStarting atTypical turnaroundTurnaround
Battery replacement $29 1-2 weeks
Crystal replacement $79 4 weeks
Overhaul $199 6 weeks
Mechanical repair Free estimate 10 weeks
Vintage and pocket watches Free estimate 10 weeks

Something wrong with your watch?

From a dead battery to a complete restoration - start with what's happening.

View all repair services

  • Movement

    Watch isn’t keeping time

    Movement service and mechanical repair to bring it back to accurate time.

    Movement service

  • Crystal

    Crystal is scratched or cracked

    Crystal replacement and repair for mineral, sapphire and acrylic crystals.

    Crystal replacement

  • Diagnosis

    Watch has stopped

    We find out what’s actually wrong before recommending any work.

    Diagnosis & repair

  • Battery

    Battery is dead

    Battery replacement for quartz watches, done by a watchmaker.

    Battery replacement

  • Restoration

    Watch needs restoration

    Comprehensive restoration, inside and out, for watches that deserve it.

    Restoration

Watch-care guides:

How to replace a watch crystal How often to overhaul your watch How to wind a manual watch Maintaining water resistance

Why send your watch to Watch Repairs USA?

You could spend time searching for a local repair shop and hoping they have the experience and parts your watch needs. Or you can send it to a specialist trusted by hundreds of thousands of watch owners, with the shipping, the estimate and the warranty already taken care of.

There are great local watchmakers out there. The difference is that with us, every one of these is guaranteed, not something you have to ask about.

See how it works
What you get Local repair shop Watch Repairs USA
Customers served -
380,000+ since 2007
Brands serviced Varies
1,000+, incl. vintage & pocket
Watchmaker experience Varies
100+ years, Swiss-trained
Free estimate before any work Varies
Always
Free insured shipping -
Prepaid UPS label
Warranty on repairs Varies
1 year
Status updates throughout Varies
Email + a real person
Available wherever you live Nearby only
Nationwide

Swiss-trained watchmakers. 100+ years of combined experience.

Every watch that arrives at our Schaumburg, Illinois workshop is handled by certified watchmakers with the training, tools and parts access to take on nearly any problem - whether it's a $300 everyday watch or a family heirloom.

  • Inspected by a watchmaker before we quote
  • No repair too big or too small
  • All work backed by a 1-year warranty
Meet the team behind the bench

Restoration

See what our craftsmen can do

Scratched crystals, faded dials, stopped movements, our Swiss trained watchmakers bring your timepiece back to the way it was meant to be.

Before
After

“My watches look great, better than they looked the first day I bought them, back in 1971.”

James · Customer
Restoration services

What it's actually like to send us your watch.

See all reviews
  • ★★★★★

    “At first I was a little skeptical, but as I went through the process, I became more and more comfortable. My watches look great, better than they looked the first day I bought them, back in 1971.”

    James · Customer
  • ★★★★★ Shipping & updates

    “I have sent my Swiss Army watch to other repair services over the years and have been consistently frustrated. You made it easy to get the watch to you. You communicated frequently about the status…”

    Jeffrey · Silver Spring, MD
  • ★★★★★ Communication

    “Your organization keeps the customer in the loop with every phase of a repair. Many thanks for a wonderful experience, not to mention a great repair on my Raymond Weil!”

    Frank R. · Gibbstown, NJ

You're not sending your watch into a black box.

The day after you start, a member of our team calls to make sure you have everything you need. From then on, you'll hear from us at every stage.

Typical turnaround after you approve

Battery replacement
1-2 weeks
Crystal replacement
4 weeks
Overhaul
6 weeks
Mechanical repair
10 weeks
Vintage and pocket watches
10 weeks
  1. Step 01

    Sign up

    You tell us about your watch.

    By email

  2. Step 02

    Personal follow-up

    A team member calls to answer any questions.

    By phone

  3. Step 03

    Watch received

    We email you the moment it arrives.

    By email

  4. Step 04

    Estimate

    Inspected and priced before any work.

    By email

  5. Step 05

    Repair

    Only after you approve.

  6. Step 06

    Quality check

    Tested before it leaves the bench.

  7. Step 07

    Watch returned

    On its way back to you.

Track your repair

Your questions, answered.

Cost, shipping, timing, warranty, the things people ask us before sending their watch.

See all FAQs →
How much will my repair cost?

It depends on your watch and what it needs, so we don’t guess over the phone. Start your repair, send it in with our free insured label, and our watchmakers will inspect it and send you an estimate before any work begins.

Is shipping really free, and is my watch insured?

[Answer pending: to be provided by Watch Repairs USA.]

What if I don’t want the repair?

[Answer pending: to be provided by Watch Repairs USA.]

How long does a repair take?

[Answer pending: to be provided by Watch Repairs USA.]

What does the warranty cover?

[Answer pending: to be provided by Watch Repairs USA.]

Do you repair my brand?

[Answer pending: to be provided by Watch Repairs USA.]

How do I track my repair and see where my watch is?

[Answer pending: to be provided by Watch Repairs USA.]

How do I pack my watch, and should I send the box or extra straps?

[Answer pending: to be provided by Watch Repairs USA.]

Can I send more than one watch?

[Answer pending: to be provided by Watch Repairs USA.]

When will I get my estimate, and how do I approve it?

[Answer pending: to be provided by Watch Repairs USA.]

How do I pay?

[Answer pending: to be provided by Watch Repairs USA.]

What if my watch is damaged in shipping?

[Answer pending: to be provided by Watch Repairs USA.]

Still have questions? Talk to a person.

(847) 485-7474

Mon to Fri, 8am to 4pm CT · customercare@watchrepairsusa.com

Emails sent outside these hours get a reply the next business day.

Track your repair