ABOUT US

Watch Repairs USA started with a simple idea

Watch Repairs USA is a family owned company started with a simple idea. Was it possible to modernize an industry steeped in tradition? We knew the watch repair business was resistant to change. But we set out to improve the way people get their watches serviced anyway. Today, we are proud to offer highly skilled repair and restoration services for all watch models and makes. We combine our state of the art web platform with time-tested craftsmanship to provide a repair experience like no other.

Located in a secure office 30 miles outside of Chicago, we have full access to every major watch manufacturer and parts supplier. We provide factory maintenance at a fraction of the turnaround time compared to local jewelers and even the factories. With our master watchmakers, watch technicians, and our great customer service team, we are ready to exceed your expectations.

OUR STORY

The Watchmaker’s Code

  • I will not knowingly mislead, deceive or defraud the public.
  • I will not advertise in any manner that is untruthful or misleading.
  • I will not knowingly represent a timepiece to have been overhauled unless it has been properly cleaned and regulated.
  • I will not knowingly represent to the public that certain parts are required for a timepiece which are actually unnecessary in the repair to be performed.
  • I agree that it is unethical to perform any unworkmanlike or unskilled timepiece repairs.
  • I agree to conduct myself in my business in such a manner as will reflect credit to myself, my fellow professionals, and the entire industry.

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One Year Common Sense™ Warranty

Watch Repairs USA warranty obligations are limited to the terms set forth below: Watch Repairs USA warrants this hardware product against defects in materials and workmanship for a period of 1 YEAR from the date of original purchase or repair. If a defect exists, at its option Watch Repairs USA will (1) repair the product at no charge, using new or refurbished replacement parts, or (2) refund the purchase price of the product. A replacement product/part assumes the remaining warranty of the original product or 1 Year from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Watch Repairs USA’s property.

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A little bit about our Watch Repair team

While many jewelers and watchmakers specialize in just a few brands to repair and sell in their store. We have focused only on repairs and have worked diligently to foster relationships that allow us to cover most all brands. If you don’t find your brand listed, call us as we probably can still help you with your repair.

OUR MISSION

We are dedicated to repairing and servicing all brands of watches. We take pride in our ability to repair Haute Luxury brand like Rolex, Cartier and Breitling as well as daily wear brands like TAG Heuer, Movado, Rado and Ebel. Whether a simple battery change or a full service overhaul on a 120 year old Waltham Pocket Watch we are here so that our customers can continue to enjoy their timepieces for a lifetime.

Ready for Your Repair?

Are you ready to get started? We have a very simple Process.

1. Click on the Get Started button below. You will be guided through our simple signup process where you tell us when you would like completed.

2. At the end of the signup process, we will offer a free UPS shipping label for your convenience, print the label and packing list and get ready to ship. Don’t have a printer, no problem, call our customer service team at 847-485-7474 and they will send you the label in the mail.

3. Package the timepiece and drop it off at any UPS location. (Make sure you read our packing instructions)

4. Our team will assess your watch and provide you a free repair estimate.

5. If you decide to proceed forward, you can pay online and we will get your repair started. Most repairs take 4 – 8 weeks for full overhaul repairs requiring replacement parts, while simple repairs can be completed in under 2 weeks.

6. If you decide you don’t want to proceed, simply pay for return shipping and we will return your timepiece without any questions or pressure sales tactics.

Some of our most popular brands

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Get Your Watch Repaired Fast!